A new study from Samsung summarized in The Financial Brand confirms what we’ve learned in solving sales and customer engagement problems for community banks. For the majority of banks – community banks in particular – true competitive advantage is still where...
It’s not sexy, but if you want to improve sales results and deepen customer relationships (and retain them over time), do the heavy lifting up front to develop a system. Marketing and sales leaders (and their staffs) of most organizations – from banking to...
Restaurants and bars all over the country just closed out what was likely a profitable Cinco de Mayo weekend of serving margaritas, Corona and other colorful cocktails to revelers who may not have any cultural connection to the holiday, but who just enjoyed the good...
One minute we’re hearing that the “branch of the future” is actually not a branch, but something virtual. The next we’re hearing that banks are increasing branch presence, as reported in The Financial Brand. Which is the best route? Naturally, it depends on the size...
Like the physician’s oath, the first order is to do no harm (to your customers, business or brand) By Julius C. Dorsey Jr. Restaurants have been on my mind lately, as I just returned from the Ohio Restaurant Association’s annual Mid-America Restaurant Expo in Columbus...
Whether you’re operating a B2B, B2C or non-profit, the focus at this time of year is usually closing out the year in the black and doing bigger and better things next year. Before the confetti flies and champagne is poured to celebrate the New Year, December may be...
