Disruptions of any sort raise many questions for your business. Any market disruption could be considered a competitive threat. It may or not be a real competitor, but in the end if you fail to achieve your goal, you lost. We can prevent those losses. Since 1987,...
7 ways for grocers to gain customer attention when budgets are stretched “Improvise. Overcome. Adapt.” It sounds easy enough when a square-jawed, upright Clint Eastwood barks orders to a group of elite Marines in the film Heartbreak Ridge. But for American consumers,...
Who would have imagined we’d see a day when even ‘recession-proof’ luxury goods retailers like Tiffany have to SUE to be acquired? The COVID-19 global health crisis has luxury brand owner LVMH seeking to back out of an historic deal to acquire the...
By Julius C. Dorsey Jr. It felt good to go back to my hospitality “roots” during the stimulating dialogue on competitive strategy for restaurant success with the Cleveland Restaurant Alliance of the Ohio Restaurant Association yesterday. As those attending discovered,...
By Julius C. Dorsey Jr. Godiva is well-positioned to go head-to-head with Starbucks, but they’re also well-positioned to go around them to a unique and defensible “Godiva niche.” Godiva is already established as a premium chocolate maker with a...
But what about customer lifetime-value? Are customer service managers really doing the company a favor by ditching the pesky customer who just wants to complain? More and more, some companies are taking a gamble on the likelihood of a disgruntled customer giving up on...
