Beat ‘em and join ‘em: Online retail needn’t be the enemy of brick-and-mortar
The following is the final article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” One of the greatest retail debates of the last decade is over the...
How will you COMPETE to better serve your community in 2024?
Greater demand for philanthropic dollars in a challenging economy leads to more well-meaning groups competing for less resources. While individual Americans give to charity at rates higher than other developed nations, barriers to giving today are several, including:...
To Train, Retain and Sustain: 8 Tips for slowing notoriously high retail employee turnover rates
The following is the second article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” While Black Friday 2023 may not have been a “bah humbug,” it was...
Is Self-Checkout a Self-Imposed Hardship on Retail and Grocery? 8 Ways to make self-checkout a net-positive for staff and customers
The following is the first article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” The news about retail challenges is getting hard to ignore. This...