To Train, Retain and Sustain: 8 Tips for slowing notoriously high retail employee turnover rates

To Train, Retain and Sustain: 8 Tips for slowing notoriously high retail employee turnover rates

by | Dec 12, 2023 | Articles, Competitive Strategy, Consumer packaged goods, Customer service, Employee Marketing, Grocery, Hospitality, Marketing Strategy, Retail, Thought Leadership

The following is the second article in a 3-part series called “Attention Shoppers… The Competitive Strategy Approach to Addressing the Elephant in the Room of the Retail Crisis: The Customer Experience” While Black Friday 2023 may not have been a “bah humbug,” it was...
Re-post: Lowe’s has an answer for Target and Walmart’s theft problems

Re-post: Lowe’s has an answer for Target and Walmart’s theft problems

by | Sep 26, 2023 | Articles, Business, Competitive Strategy, Consumer behavior, Consumer packaged goods, Customer service, Grocery, Marketing Strategy, Retail, Shopper marketing, Thought Leadership

We’ve written about the decline of service in retail generally. In the home improvement sector retailers and customers are thinking similarly to resolve a problem that seemed like a good idea at the time. We note with interest in particular the Lowe’s CEO...